Here are some common questions and answers to help you navigate your shopping experience with The Taylor Gents:
Payment and Orders
1. What payment methods do you accept?
We offer secured payment methods via SSL and HTTPS. You can view our accepted payment options here.
2. Can I cancel my order after I've placed it?
Yes, we offer a 24-hour cancellation window. If you change your mind, please contact us within this time to cancel your order.
3. How do I know if an item is in stock?
If you can add an item to your cart, it is in stock and ready to be shipped.
4. Do you have a physical store location?
No, we are an online-only store, which allows us to offer the best prices and selection to our customers.
5. Can I bulk order for my business or organization?
Yes, we accept bulk orders. Please contact our customer support team for more information.
Shipping
6. Do you offer free shipping?
Yes, we provide free shipping within the United Kingdom. For more details, check our Shipping Policy.
7. How long will it take to receive my order?
Orders are typically delivered within 4 to 6 business days after processing. For more information, refer to our Shipping Policy.
8. Do you ship internationally?
Currently, we only ship to the United Kingdom.
9. How can I track my order?
You can track your order by visiting our Order Tracking Page.
Returns and Refunds
10. What is your return policy?
You have 30 days to return your product after receiving it. For full details, check our Return Policy.
11. When will I get refunded after returning my product?
Refunds are processed within 7 days of approving the return.
12. What if I receive a defective product?
If you receive a defective product, we’ll replace it free of charge. Please inform us and return the product within 30 days.
13. What is the process for exchanging a product?
We currently do not offer direct exchanges. However, you can return the product and place a new order.
Customer Support
14. How can I contact customer support?
You can reach our support team via our Contact Page or email us directly at support@taylorgentsuk.com.
If you have additional questions or need further assistance, please don’t hesitate to contact us. We’re here to help!